Shipping
ALL ORDERS SHIP FROM OUR US WAREHOUSE
Standard Shipping
Sent out on Mondays to Fridays business hours, excluding holidays
Orders typically ship 2-4 business days after being placed
Expedited Shipping
Sent out on Mondays to Fridays business hours, excluding holidays
Orders typically ship 1-2 business days after being placed
Orders get sent via a faster shipping line
Insured + Expedited Delivery
Sent out on Mondays to Fridays business hours, excluding holidays
Orders typically ship 1-2 business days after being placed
Orders get sent via a faster shipping line
Comes with free replacement for lost/stolen packages and 12 month warranty
Estimated Delivery Times By Region
USA: 3 - 5 Business Days
Canada: 7 - 13 Days
Australia: 11 - 21 days
New Zealand: 9 - 16 days.
UK & Europe: 9 - 13 days
Rest of Europe: 10 - 21 days
Mexico: 7-13 days
Latin America: 15 - 25 days
Other countries: 12 - 30 days
PRIORITY PROCESSING: This just puts your order at the front of the line of the rest of orders and reduces the "processing time". It does not change the shipping time stated above.
We are a small passionate team, working our butts off so your order will arrive on time, thank you for your patience.
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you.
For more information, please send us an email at info@kissoriginal.com.
Can I change the shipping address for my order?
Kiss Original is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If you believe you entered the wrong address or need a change of address please contact us at info@kissoriginal.com as soon as you can as we can not make any final changes after your order is shipped. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.
I think my package might be stolen/lost in transit, what do I do?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at info@kissoriginal.com with the reply of your local courier so that we can assist you further.
Kiss Original is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend opting for the expedited and insured shipping methods which include a free replacement for stolen parcels.
We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us at info@kissoriginal.com so we can process a replacement.